Frequently asked questions

How reserving works, how the exchange works, and what happens when you visit. Still unsure? Ask us.

Reserving and visiting

What is Lumira Silver?: Lumira Silver is a 92.5 sterling silver jewellery catalogue. Browse online, reserve what you like, and try it on at an authorised showroom before you buy.
Why do I need to reserve before visiting?: The full Lumira collection lives online, and no single showroom keeps every design out on display. When you reserve, we set your selected pieces aside at the showroom you chose, ready for your visit.
How many designs can I reserve?: Up to 10 at a time. Choose the ones you love after seeing and trying them in person.
Is there any advance payment?: No. Reserving is free. No deposit, no card, no obligation to buy.
How long is my reservation valid?: 48 hours from confirmation.
What happens after I reserve?: We message you on WhatsApp to confirm, set your designs aside at the showroom you chose, and send you the visit details. They're held for 48 hours.
Can I reserve through WhatsApp?: Yes. The website is quickest — your reservation is confirmed and saved to your account straight away. You can also message us and we'll set it up for you; it's reserved once we've replied to confirm.
Can I see the price before reserving?: Yes. Every piece lists its price on the website, before you reserve and before you visit. The price with the exchange is shown there too.

What is the exchange?: An option on any piece. Include it when you buy, and the piece is worth 75% of the original invoice value back, as exchange credit toward another Lumira piece, never cash.
Is the buyback paid in cash?: No. It is exchange credit toward another Lumira piece, never cash.
Is there a time limit?: No. There is no window. Bring the piece back months or years later with the invoice.
What do I need to bring?: The piece and the original invoice. The piece is verified at the counter, then the credit is yours.
What can reduce the value?: Weight loss from wear, damage, missing parts or alterations reduce it proportionately. Major damage or unauthorised repairs may reduce it further or disqualify the piece. Only genuine Lumira pieces bought from authorised Lumira showrooms qualify.
Is the exchange included in the price?: No. The price shown is without it. You can choose it when you reserve or at the counter, and you'll see the price with exchange before you buy.
Can I add it later?: No. The choice is made when you buy, and your invoice records it.
How do I know which one I bought?: Your invoice states it, along with the exchange value at the time of purchase.

Where can I try Lumira jewellery?: At any of our authorised showrooms. Addresses, opening hours and directions are on the store page.
Will I get the exact showroom location?: Yes. Every showroom's address and hours are on the store page, and we'll message you the details for the one you chose.
Can I try the jewellery before buying?: Yes. See the pieces, see how they sit on you, and decide at the counter.
Do I have to buy everything I reserve?: No. Buy the ones you love and leave the rest. If none of them are right, that's completely fine — reserving is just a chance to see them in person first.
Can I buy directly from the showroom?: Yes. If you like a piece after trying it, you complete the purchase there at the counter.

Are all Lumira pieces 92.5 sterling silver?: Yes. Every Lumira piece is 92.5 sterling silver.

Reservations and buyback are subject to the Reservation Terms and Buyback Policy.